Return and Replacement Policy
Replacements will be issued when a product is delivered and there is a malfunction with the operation which is unable to be resolved by way of replacement parts or advice.
If you cancel before shipment has left our warehouse, there will be a 3% fee to cover applicable transaction charges.
If shipment left warehouse, arrived defective and cannot be fixed by changing a part (frame, motor) we will send a replacement and a shipping slip to return defective item to us for an exchange.
There are NO RETURNS for bikes open or used if they can be fixed by changing a part.
If the item is working and fine but you would still like to return it, you can return it within 7 days by paying 25% restocking fee + return shipping.
It is your responsibility to return the goods to us, so please ensure you repackage the goods efficiently and take out courier insurance if returning by courier, any damage during transport back to us will be the your responsibility.
Following is the list of non-refundable items:
- All merchandise
- Special orders
- Sale items
- Gift cards
- Gifted orders